Join our team

Why join ALD Automotive?

At ALD Automotive, you are part of a team that continues to evolve in a forward-thinking way, constantly reviewing new innovations to offer the best and most effective solutions to our clients. Our employees have the opportunity to grow and develop along the way and we actively encourage career development and continuous training opportunities.

If you are interested in a career with us, please email your CV to careers.iemf@aldautomotive.com

We have a number of exciting opportunites available:

  • Sales & Retention Executive     
  • Dealer Support Executive
  • Quotations and Tender Executive
  • Head of Fleet Operations
  • Receptionist
  • Customer Operations Specialist
  • Relationship Manager
  • HR Generalist
  • Accounts Assistant (Part Qualified)
  • Service Advisor
  • Customer Service Advisor

Job Title: Sales & Retention Executive     

Reporting to: Internal Sales Team Leader

Job Purpose:

Reporting to the Internal Sales Team Leader, the Internal Sales Executive will execute and deliver on the commercial plan and targets in respect of the retention, growth and profitability of our fleet leasing business with existing clients and new clients with less than 10 vehicles.

This role combines existing and new business so the successful candidate must be driven and passionate about retaining, growing and selling to both existing and new customers. The candidate must have strong communication skills and a natural ability to form and nurture relationships with both individual/private customers and corporates/companies.

The candidate must have an interest and understanding of their customers’ business, industry and challenges. A key objective is understanding and being able to present how ALD’s business solutions can help their businesses. In effect they need to become their customer’s trusted fleet advisor. This role is suited to someone who is self-motivated to achieve challenging but rewarding monthly business targets. We are looking for someone who can exploit their exceptional relationship and sales skills for successful results.

Key Responsibilities:

Portfolio Management

Develop a deep understanding of your existing client base to ensure you maximise customer & vehicle retention while also identifying opportunities for incremental growth and cross selling during the lease and prior to renewal time. To include;

  • Knowing the key stakeholders & decision makers
  • Knowing the size of customers fleet & ALD’s share of that
  • Understanding the customer’s business sector and possible impact/opportunities on fleet
  • Understand the customers current funding model e.g. lease, HP, rent, buy for cash 

Develop a pro-active contact management programme for your customer base. This can be driven from the customer’s renewal cycle, credit review dates or other defined contact plans

Own & manage the fleet retention, incremental growth, cross selling and profitably targets for the customers within your portfolio

In managing your portfolio, your responsibilities will include actively and successfully managing the sales process: 

  • Building a rapport with the prospective client
  • Understanding their business requirements & potential
  • Advising of best solutions & negotiations of same
  • Access and complete a credit appraisal
  • Closing deal and completing orders
  • Complete handover to client relations team as per agreed procedures
  • Consider future customer follow e.g. if unsuccessful this time, assess customer satisfaction, possible introduction to other customers
  • Ensure at all times we provide a premium customer service in all our interactions 

Pitch our product/service feature & benefits to incoming prospects. Quote prices, prepare credit applications and prepare sales order forms/contracts

Identify situations on both existing and prospect customers where you believe you should engage the support of the business development / relationship management team to support the customer acquisition process

Operational Responsibilities

  • Manage your business pipeline and be able to report systematically and knowledgably on performance against all key targets
  • Ensure you have credit limits and AML requirements in place for your customers to ensure smooth operation of our services
  • Ensure that all documentation & information requirements from customers is both completed and collected accurately (right first time) from customers prior to hand over to operations. Also ensure that you adhere to all agreed operational procedures
  • Keep the CRM system/ key 2 for your customers fully up to date on an on-going and timely basis
  • Work effectively with other functions within the business to ensure an exceptional customer experience while also educating customers how to engage with support functions within ALD to receive optimum service
  • Work with the Business Development team to handover or receive prospects that fall outside the SME criteria of 10 vehicles

Key Requirements:

  • 2-3 years’ product knowledge in the contract hire/fleet management industry
  • 2-3 years’ experience dealing with customers over the phone
  • A passion for sales, relationship management and customer excellence
  • A high attention to detail with the ability to follow agreed procedures
  • Proven ability to deliver to tight deadlines and monthly targets
  • Excellent communication skills with an ability to adapt your style to suit the situation
  • A keen interest in industry developments, market intelligence and the fleet industry to enable you to add real value to customer discussions
  • Ambitious and looking for progression
  • Self-motivated, energetic and driven
  • Organised and structured
  • Strong IT literacy and strong proficiency in Microsoft Office packages
  • Full Clean Driving license as may be required to attend client meetings on occasion

 

Job Title: Dealer Support Executive           

Reporting to: Partnership Sales Manager

Job Purpose:

Reporting to the Internal Sales Team Leader, the Dealer Support Executive will be the key interface between our manufacturer dealer partners and ALD. They will be responsible along with the Partnership Sales Manager for execution and delivery on the commercial plan and targets in respect of growth and profitability of this business channel.

In this model the dealer is effectively our customer and our channel for growing this business. This role involves developing a relationship with dealers & providing sales support for them introducing potential new white label customers. A key objective is understanding and being able to present how ALD’s white label business solutions can help their businesses and to be actively engaged in supporting dealers achieve new business targets. 

This role is suited to people who are good communicators and capable of forming business relationships while also being very service focused and motivated to work to SLAs.

Key Responsibilities:

  • Develop a thorough knowledge of the white label product offering including product knowledge, quoting, credit process and all supporting internal processes & documentation.
  • On-going support & advice to for dealers regarding proposals, quotations, documentation, system support. Pro-actively follow up with dealers on proposals to support conversion.
  • Monitor new business proposal report on a daily basis & follow with dealers to help them convert these opportunities to live deals.
  • Process credit applications received from dealers to credit. Highlight to dealers where there may be gaps on credit information and also liaise with dealers on potential queries from credit.
  • Issue orders / contracts to dealers on accepted proposals.
  • Review for accuracy and then pass completed documentation packs to operations for customer set up & dealer payment.
  • Set up dealers on our systems and issue dealer set up forms.
  • Responsible for reporting on white label business activities
    • No. of proposals vs conversions
    • Proposal rejection stats
    • Commission reports by dealer
  • Pro-actively reaching out to dealers, building a rapport with them to actively promote new business lead generation.

As a member of the internal sales team you are expected to have a strong sales ethos. You will be required and must have the ability to deal with enquiries / renewals / quotations for the 1-10 customer base as work-loads require.

Key Requirements:

  • Ideally 2-3 years’ product knowledge in the fleet/motor industry.
  • Ideally 2-3 years’ experience dealing with customers.
  • A full understanding of vehicle quotations and all the inputs that can impact on quotations.
  • Ability to build and maintain lasting relationships with dealers.
  • Passion for customer service and delivering on SLA’s.
  • A high attention to detail with the ability to follow agreed procedures and support dealers in following these procedures
  • Excellent verbal and written communication skills with an engaging level of confidence & enthusiasm.
  • Ability to handle conflict and ensure compliance with processes & procedures where necessary
  • Target orientated and believe in teamwork
  • Self-motivated, energetic and driven
  • Organised and structured in all your work activities
  • Strong IT literacy and strong proficiency in Microsoft Office packages
     

Job Title : Quotations & Tender Executive  

Reporting To : Customer Operations Manager

We are seeking an enthusiastic and talented individual to join our Customer Operations team and functions. This person will be primarily responsible for the management and administration of new and existing business tender participation, as well as the efficient preparation of new business quotation requests. This includes accurately, effectively and promptly managing these tasks to ensure ALD Automotive are positioned favourably to win and maintain existing business.

Key Responsibilities: 

  • Management of the sales and tender quotation requests with in set KPI’s
  • Provide administration support, preparation of tender documents and quoting clarification
  • Assisting with the tender qualification process for new opportunities
  • Liaising with our colleagues both internally and internationally on tender requests
  • Preparation of quotations for new vehicle purchases and leases
  • Contributing to new projects and processes to make tendering and quoting more efficient and effective
  • Attending post tender feedback meetings
  • Working closely with other internal teams to ensure business and customer objectives are met
  • Cross-train and provide overflow coverage for other departments where required
  • Perform ad-hoc tasks where required

Key Requirements:  

  • Strong attention to detail is a key requirement
  • Energetic self-starter, team-oriented, with strong interpersonal skills
  • Strong analytical skills to accurately quote products and develop reports
  • Proficiency in mathematics is essential, preferably financial, with previous experience in the calculation of finance lease desirable
  • Excellent project management, time management, decision-making and analytical skills
  • Expertise with Microsoft Office. Primarily Outlook and Excel
  • Strong organisational, presentation, and communication skills (both verbal and written)
  • Excellent work ethic and ability to work to deadlines and/or under pressure
  • Ability to work in a fast-paced environment, with flexibility and the ability to multitask
  • Previous experience in the motor trade desirable but not essential

 

Job Title: Driver Services Co-Ordinator         

Reporting to: Driver Services Manager

Job Purpose:

The Driver Services team is responsible for providing excellent customer service to all ALD Automotive drivers through our call centre Department. Candidates must be highly driven, self-starters with excellent communication and administrative skills, who have the ability to work as part of a team. Previous customer service experience is desirable.

Key Responsibilities:

  • Candidate must be able to manage a high volume of inbound and outbound calls whilst promoting and maintaining a high level of customer service
  • Handle customer and supplier inquiries both telephonically and by email as per agreed performance levels
  • Ensure that the department KPI’s are adhered to with response time to phone calls, e-mails and scheduled vehicle maintenance
  • Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer’s service requirements and customer’s set parameters
  • Maintain a high level of detail and keep the database and any relevant record up to date
  • Respond and resolve issues quickly and efficiently, meeting our customers’ needs at all times 
  • Assist the team to deliver on company objectives and fleet requirements
  • Responsible for escalating all queries outside the service levels to the Supervisor 
  • Maintain excellent working relationships with internal departments and external contacts 
  • To work in partnership with your Manager and colleagues to deliver the highest level of customer service to all customers 
  • Additional duties or projects as requested by the Team Leader/Manager 

Key Capabilities:

  • Previous call centre experience or customer service skills 
  • Interest/knowledge of the motor industry or maintenance control experience 
  • Administrative and computer skills, with high standard of accuracy
  • Ability to work under pressure in a high volume and demanding environment  
  • Ability to meet deadlines and quick query resolution
  • Ability to work and contribute within a team environment 
  • Professional, courteous, calm and efficient
  • Self-motivated, positive individual with drive, enthusiasm and commitment
  • Strong interpersonal skills with a problem-solving ability 

 

Job Title: Head of Fleet Operations                                           

Reporting to CEO
 

Job Purpose:

The Head of Fleet Operations is responsible for the management and continuous improvement of the Fleet Operations Department, which delivers the service we provide to our customers (drivers). The person will be responsible for continuously enhancing processes to improve efficiencies and productivity, while supporting our objective to deliver the highest level of service to our drivers and key contacts. 

This role will involve working closely with other departments to ensure a customer centric ethos is adopted across the business. It will also involve working with our suppliers & business partners to ensure they deliver on their SLAs to support our customer experience ambitions.

This is a senior role which will report to the CEO and will be responsible for managing current Managers/Team Leaders in the department.

Key Responsibilities:

Relationship Management:

  • Maintain relationships at a senior level with key suppliers and ensure we have direct access to a senior contact to get issues resolved, acting as a last point of escalation for service-related issues 
  • Build relationships with key customer contacts and act as a senior escalation point for any queries or issues relating to your department  
  • Develop key relationships across the business and work with other departments to deliver a high level of service company wide

Service Delivery:

  • Responsible for the performance and output of all teams within the Fleet Operations department which includes driver services, accidents, operations and supplier management
  • Instil a high-performance culture in teams with a focus on teamwork, service excellence and ownership for resolving customer issues
  • Review customer feedback and implement actions to address issues raised 
  • Monitor and analyse the effectiveness of the team against defined SLA/KPIs, driving change as needed to deliver continual service improvement

Process Improvement/ Operational Efficiency:

  • Design and deliver support and service solutions to maximise client satisfaction and retention
  • Responsible for identifying opportunities for automation of systems or processes and work with IT to implement such changes
  • Ensure operational procedures and practices are well defined, documented and consistently applied
  • Implement best in class models and practices to ensure the most efficient and effective customer service experience is provided to the customer
  • Be capable of identifying and implementing change within the team to ensure the department can take on new service offerings and customers

Operational Management:

  • Actively input into the company strategy to ensure the company is positioned for future expansion 
  • Ensure that all costs associated with the department are managed in line with budgets and expectations.  This will include ensuring the appropriate parties are absorbing costs and the correct rebates are received
  • Provide quantitative and qualitative reporting to senior management and identify actions to address below performance issues
  • Work closely with other departments to ensure new customers are on-boarded with seamless handover/transition into BAU

Key Requirements:

  • Experienced customer service professional with at least 10 years’ experience working at a management level in customer service
  • Relevant third level or professional qualifications are preferred
  • Previous experience managing a busy service / support desk
  • Strong influencing skills to negotiate strategies with peers, direct reports, clients, suppliers and others
  • Excellent leadership skills with an ability to motivate a large team
  • Ability to multi-task and work in a fast paced environment
  • Excellent communicator who can represent the company to the highest level both internally and externally
  • Ability to think across the business and make decisions that are effective and create efficiencies 
  • Demonstrates strong problem solving, critical thinking and analytical skills with an ability to challenge operational activities and processes
  • Proactive and passionate about driving the customer service agenda across the business

 

Job Title: Receptionist/Administrator   

Reporting to: Driver Services Team Leader 


We have an exciting opportunity for a friendly and outgoing individual to join our team. This role will focus on providing excellent receptionist/front-of-house services, together with performing key administrative tasks within the Client Operations team. 

Key Responsibilities: 

  • To provide high quality customer service, dealing with telephone calls and visitors in a courteous, professional and efficient manner
  • To undertake a range of administrative activities, requiring use of in-house IT systems
  • To circulate incoming post to all staff and arrange for outgoing post to be sent daily
  • To order and record couriers as required by the business
  • To manage canteen cleaning rota & supplies
  • To liaise with contract cleaning company to ensure that standards are met and maintained
  • To manage the stationary purchasing process and maintain supply levels
  • To assist in other functional areas of the business as required

Key Requirements: 

  • Previous experience as an Administrator / Receptionist desirable
  • Ability to work on a variety of tasks concurrently, effectively, and to deadlines
  • Ability to prioritise important tasks and manage time effectively
  • Highly professional, well presented, and welcoming manner
  • Interpersonal skills to communicate optimally with telephone callers, visitors, and staff
  • Flexible and adaptable approach to work with a positive attitude
  • Communicate and work well with others and as part of a team
  • IT and telephone skills – call management, typing, working knowledge of MS Office. 

 

Job Title: Customer Operations Specialist   

Reporting to: Customer Operations Manager 

Job Purpose:

We are seeking an enthusiastic and talented individual to join our customer operations team and functions. This business unit is largely responsible for the fulfilment of our vehicle selection and delivery process across our full customer base. This is through from initial tender process to vehicle quoting, orders, delivery, customer set up and implementation process. To fulfil their role the candidate will need to work very closely with our customers, drivers, suppliers as well as internal teams.

The ideal candidate must be a good communicator and have a strong attention to detail with very strong administrative and organisational skills. They should have a passion for ensuring that they deliver an exceptional customer experience.

Key Responsibilities:                           

  • Develop a deep understanding of the range of services, products, systems & processes in ALD to enable you fulfil your role in this combined operations team that includes quoting, renewals, orders, deliveries, contract implementation & existing and new business tenders
  • Management of the new-vehicle renewals process, liaising with drivers from quotation to delivery stage
  • Actively assist in implementing new processes as we look to combine some of our operations support functions to support our evolving business model
  • Ensure all current processes and procedures are followed to adhere to business controls
  • Ensuring all necessary documentation and contracts are in order and filed correctly
  • Preparation of quotations for new vehicle purchases and leases
  • Ensuring all work requests are completed on time, and in line with service level agreements
  • Assisting with the tender qualification process for new opportunities
  • Contributing to new projects and processes to assist in making the department more efficient and effective
  • Updating and maintaining client information and data promptly and accurately
  • Working closely with other internal teams to ensure business and customer objectives are met
  • Carrying out ad-hoc duties as assigned by Management

Key Requirements:

  • Experience in team leadership with the ability to demonstrate and deliver competencies befitting of a team leader
  • Energetic self-starter, team-oriented, with strong interpersonal skills and leadership skills, as well as the enthusiasm to learn and diversify across multiple business functions
  • Strong analytical skills to accurately quote products and develop reports
  • Proficiency in mathematics is essential, preferably financial, with previous experience in the calculation of finance lease desirable
  • Excellent project management, time management, decision making and analytical skills
  • Strong organisational, presentation, and communication skills (both verbal and written)
  • Excellent work ethic and ability to work to deadlines and/or under pressure.
  • Ability to work in a fast-paced environment, with flexibility and the ability to multitask.
  • Expertise with Microsoft Office primarily Outlook and Excel, with the ability to understand, prepare, adjust and work with different mathematical formulas
  • Ability to maintain a positive, empathetic and professional attitude toward customers at all times
  • Previous experience in the motor trade desirable, but not essential

 

Job Title: Relationship Manager                   

Reporting to: Head of Client Relations 

Job Purpose:

Reporting to the Head of Client Relations, the Relationship Manager will execute and deliver on the commercial plan and targets in respect of the retention, growth and profitability of our fleet leasing business with a portfolio of existing customers.

This is an existing business consultative sales role that requires the candidate to be driven and passionate about retaining, growing and selling to existing customers. The candidate must have a natural ability to form and nurture multiple relationships with key stakeholders within each customer. 

The successful applicant must have an interest and understanding of their customers’ business, industry and challenges. A key objective is understanding and being able to present how ALD’s business solutions can help their businesses. In effect they need to become their customer’s trusted fleet advisor.

This role is suited to people who are self-motivated to achieve challenging but rewarding monthly business targets. We are looking for someone who can exploit their exceptional relationship and consultative sales skills for successful results.

Key Responsibilities:

Growth & Retention :

Develop a deep understanding of the corporate client base within your portfolio to include :

  • New business increment opportunities
  • Customer categories & sectors
  • All key stakeholders
  • Fleet size

Own & manage the fleet retention, incremental growth, cross selling and profitability targets of their customer portfolio

Manage the tender process and advise on rate book pricing for this customer base

Report systematically and knowledgably on performance against all these key targets

Customer Management :

A key requirement is to build strong working relationships with key stakeholders within your portfolio. This ranges from business executive level to procurement managers to daily fleet contacts

Have a schedule of planned customer reviews for your database that forms part of your strategic account management. Generally, review meetings should include :

  • A review of the performance of our services for the customer
  • Current fleet overview and any recommendations 
  • Cost saving initiatives/opportunities 
  • Industry up-dates / best practice advice
  • Health & Safety
  • Training clients on self-service initiatives e.g. reporting tools, driver apps
  • Discussion on customer business performance to identify other possible business opportunities and support credit review
  • Consider & identify customers that should be included in any customer events/entertainment opportunities

Operational Responsibilities:

  • Ensure you have credit limits and AML requirements in place for your customers to ensure smooth operation of our services. This requires the ability to consider creditworthiness of customers and completion of a credit application
  • Work effectively with other functions within the business to ensure an exceptional customer experience while also educating customers how to engage with support functions within ALD to receive optimum service
  • Overview our customer satisfaction scores and take responsibility and ownership of any customer complaints / issues from your portfolio (outside customer care)
  • Ensure that all documentation & information requirements from customers is both completed and collected accurately (right first time) from customers prior to hand over to operations. Also ensure that you adhere to all agreed procedures
  • Keep the CRM system (Salesforce) for customer fully up to date on an on-going and timely basis
     

Key Requirements:

  • A minimum of 3 years’ experience in senior corporate account management
  • Excellent relationship management and consultative selling skills
  • Experience in selling financial leasing products a benefit
  • An understanding of formal procurement / tender processes, and experience in proposal / tender writing
  • Excellent communication and presentation skills, with an ability to adapt your style to suit the situation
  • Proven ability to deliver to deadlines and monthly targets
  • Self-motivated, energetic and driven
  • Organised and well structured
  • Ambitious and looking for progression
  • Interested in keeping fully up to date with industry developments, market intelligence and the evolution of the fleet industry to enable you to add real value to customer discussions
  • Strong IT literacy and strong proficiency in Microsoft Office packages
  • Full Clean Driving license
     

 

Job Title: HR Generalist                                                 

Reporting To: Head of HR  

Job Purpose:

The HR Generalist will provide a wide range of HR support services to the business and will be the first point of contact for all operational HR queries from the business. This role will report to the Head of HR and there will be full support and advice available for dealing with more complex HR issues or queries. If you are a self-starter, enthusiastic and organised, this is a great opportunity to further develop your HR skills and experience.

Key Responsibilities:

Recruitment: Responsible for all recruitment and selection to include: 

  • Advertising all vacant positions including identifying new recruitment opportunities
  • Shortlisting candidates, interview scheduling and attending interviews as required
  • Completing reference checks, employee screening, mandatory paperwork and issuing employment contracts
  • Onboarding new employees and developing the onboarding programme

HR Operations: Actively manage and deliver on key HR processes, such as:

  • Employee Data management
  • HR schemes and benefits
  • HR reports – locally and to Group 

Employee Relations: Support workplace investigations and provide advice on disciplinary procedures to ensure that Managers are coached in dealing with staff issues. Also assist employees who may have queries re the process 

Payroll and Pension: Management and co-ordination of monthly payroll and pension scheme with third party providers. Point of contact for all pension and payroll queries

HR Policies and Procedures: Develop, review and implement HR policies and procedures, providing advice to promote consistent application 

Health & Safety: Manage and ensure ongoing compliance with the Health & Safety requirements in line with existing and future regulations, including recording, follow-up and taking appropriate actions

Compliance: Ensure all mandatory training is completed by staff and reported to the Compliance department along with any updates on any compliance policies relating to HR

Learning and Development: Co-ordinate learning and development activities across the company including identifying and proposing training to develop employee skills

HR Support: Provide administrative support to the Head of HR across a range of HR tasks and projects (e.g. CSR, D&I) to support the global Move2025 strategy 

Key Requirements:

  • Minimum of 3 years’ experience in a generalist HR role which includes recruitment experience is essential 
  • Experience in Employee Relations 
  • Strong working knowledge of HR policies, practices and employment law
  • Recognised Human Resources qualification (either third level or professional qualification e.g. CIPD)
  • Strong communication - verbal and writing – skills in dealing with colleagues and externally, including an exceptional command of the English language
  • Ability to display complete professionalism and discretion at all times
  • Proactive approach to problem resolution, with keen attention to detail
  • Excellent organisational skills with ability to multi-task in a busy environment
  • A good work ethic and a positive, can-do attitude in your approach to work
  • Ability to work on your own initiative and equally as part of a team
  • Excellent computer skills and IT literacy – MS Word, Excel, Powerpoint, etc

 

Job Title: Accounts Assistant (Part Qualified)                   

Reporting to:  CFO

Job Purpose:

This is a key role within the Accounts department and is responsible for working with both the AR and AP teams and assisting with various tasks across the finance function. Reporting to the CFO, the role-holder will work both with the Accounts Receivable team and with Accounts Payable team on various tasks. 

Key Responsibilities:

You will be required to carry out the following tasks: 

  • Account reconciliations and reporting 
  • Bank Reconciliations
  • Implementing new deals
  • Dealing with customers and supplier invoice queries
  • Testing of new reports and software updates as required
  • Contacting customers by phone/email for outstanding payment
  • Any other ad hoc duties as could be expected of an Accounts Assistant

Key Capabilities:

  • 3 years + Accounts experience 
  • Experience in a Leasing business an advantage
  • Part qualified accountant looking to complete training over coming years
  • Ambitious, energetic and motivated with ability to adapt to new challenges 
  • Be able to work on their own initiative and be a good team player
  • Strong attention to detail and excellent numeric skills
  • Ability to work in a fast-paced, high volume environment
  • Proficiency in MS Word, Excel & Outlook
  • Ability to work under pressure and to strict deadlines
  • Ability to prioritise own workload
  • Must have a “can do” attitude 

 

Job Title: Service Advisor             

Reporting to: Driver Services Manager


We are seeking a Service Advisor to support our Driver Services team. This role will suit a qualified mechanic or service advisor with experience. Previous experience of working in an office environment is desirable. 

The Driver Services team is responsible for providing excellent customer service to all ALD Automotive drivers through our call center Department. Candidates must be highly driven, self-starters with excellent communication and administrative skills, who have the ability to work as part of a team.

Key Responsibilities: 

 

  • Candidate must be able to manage a high volume of inbound and outbound calls whilst promoting and maintaining a high level of customer service
  • Providing essential technical support to our clients and colleagues where required. 
  • Handle customer and supplier inquiries both telephonically and by email as per agreed performance levels
  • Assisting with preventative and predictable maintenance
  • Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer’s service requirements and customer’s set parameters
  • Providing sound technical decisions by investigating the causes of mechanical failure, evaluating solutions and ensuring that financial decisions are negotiated
  • Supporting the team to deliver on company objectives and fleet requirements
  • Responsible for escalating all queries outside the service levels to the Supervisor
  • Working in partnership with your Manager and colleagues to deliver the highest level of customer service to all customers
  • Additional duties or projects as requested by the Team Leader/Manager 

 

Key Capabilities: 

  • Motor Industry experience or qualified mechanic is required
  • LCV experience and commercial awareness is desirable
  • Interest/knowledge of the motor industry or maintenance control experience
  • Excellent administrative and computer skills, with high standard of accuracy
  • Excellent communications and customer service skills
  • Ability to work under pressure in a high volume and demanding environment
  • Ability to meet deadlines and quick query resolution
  • Ability to work and contribute within a team environment
  • Professional, courteous, calm and efficient
  • Self-motivated, positive individual with drive, enthusiasm and commitment
  • Strong interpersonal skills with a problem-solving ability. 

Please send on your updated CV for consideration. 

 

Job Title: Customer Service Advisor             

Reporting to: Driver Services Manager

Job Purpose:

The Driver Services team is responsible for providing excellent customer service to all ALD Automotive drivers through our call centre Department. Candidates must be highly driven, self-starters with excellent communication and administrative skills, who have the ability to work as part of a team. Previous customer service experience is desirable.

Key Responsibilities:

  • Candidate must be able to manage a high volume of inbound and outbound calls whilst promoting and maintaining a high level of customer service
  • Handle customer and supplier inquiries both telephonically and by email as per agreed performance levels
  • Ensure that the department KPI’s are adhered to with response time to phone calls, e-mails and scheduled vehicle maintenance
  • Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer’s service requirements and customer’s set parameters
  • Maintain a high level of detail and keep the database and any relevant record up to date
  • Respond and resolve issues quickly and efficiently, meeting our customers’ needs at all times
  • Assist the team to deliver on company objectives and fleet requirements
  • Responsible for escalating all queries outside the service levels to the Supervisor
  • Maintain excellent working relationships with internal departments and external contacts
  • To work in partnership with your Manager and colleagues to deliver the highest level of customer service to all customers
  • Additional duties or projects as requested by the Team Leader/Manager 

Key Capabilities:

  • Previous call centre experience or customer service skills 
  • Interest/knowledge of the motor industry or maintenance control experience 
  • Administrative and computer skills, with high standard of accuracy
  • Ability to work under pressure in a high volume and demanding environment  
  • Ability to meet deadlines and quick query resolution
  • Ability to work and contribute within a team environment 
  • Professional, courteous, calm and efficient
  • Self-motivated, positive individual with drive, enthusiasm and commitment
  • Strong interpersonal skills with a problem-solving ability 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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