Corporate Social Responsibility (CSR)

Responsible employer

The ALD Group Human Resources policy is based on the values of our Leadership Model:

- Team spirit 
- Innovation
- Commitment
- Responsibility

Training / Making our employees more employable and flexible

Training at ALD is based on diversified learning methods that combine traditional face-to-face training, digital training, the use of innovative methods such as design thinking as well as Test & Learn and collaborative communication tools.

Retaining strategic talent

The Strategic Talents initiative common to all Group entities is structured around the Leadership Model and seeks to detect, develop and retain strategic talents at ALD by giving those who possess them prospects for advancement within the Group, thus ensuring succession plans for management positions.

ALDWay Always Learning & Developing Way: detect and prepare the best international strategic talents to be tomorrow’s ALD Leaders.

Promoting the diversity of our talent

Diversity is a response to ethical as well as performance challenges. ALD has made it a priority to promote women and international profiles to positions of responsibility in the Group’s governance bodies (78% international employees within the Group in 2018). Throughout the Group, there is widespread application of a principle of no age-based discrimination.

Responsible Business Practices

Culture of customer satisfaction

ALD puts the customer at the center of all its concerns and projects. In recent years, many initiatives have been conducted to develop a strong customer culture, including training in Design Thinking methods that allow us to start from the customer experience to define new offers or improve existing services. The use of continuous customer feedback is studied using a flexible methodology so that countries can implement continuous and autonomous improvement action plans.

In 2017, ALD launched a major program to improve the customer experience called One Ready Smile.

Ethical and Responsible culture

Initiated in 2016, the Culture and Conduct program aims to build stakeholder confidence by putting values, quality of leadership, and behavioral integrity at the core of its business activity to achieve the highest standards of quality of service and ethical behaviour.

Responsible Purchasing

In addition to the Know Your Supplier analysis, for a targeted scope of contracted suppliers, a non-financial assessment of environmental, social, business ethics and subcontracting performance by an independent third party is required.

The CSR clause that was updated in 2018 will now be integrated into all new contract templates. It refers to the Société Générale Code of Conduct and Responsible Purchasing Charter.

We aim to involve suppliers in the implementation of measures to ensure human rights, proper working conditions (health and safety), environmental concerns, supply chain transparency and the fight against corruption.

Internal carbon footprint

Carbon Reduction Program

Though it is not the most significant part of our overall emissions, we still aim to reduce our internal carbon footprint as much as possible.

ALD has a 2014-2020 carbon reduction program and has made a commitment to reduce its greenhouse gas (GHG) emissions by 25% per occupant in 2020 compared to 2014.

The very high degree of internationalization of ALD means that a significant part of our GHG emissions comes from business travel, particularly air travel. As part of our commitment, we have updated our travel policy to promote other means of travel rather than airplanes; as well as a strong incentive for audio or videoconferencing meetings whenever possible.

For commuting related emissions, targeted actions are deployed to promote alternative solutions to the individual use of vehicles. At ALD headquarters and in many subsidiaries, a car-sharing service is in place. A growing number of Group entities are also implementing home office solutions.

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